Last updated: 12 October 2026.
1. About GetServio
GetServio is a digital service marketplace that enables customers to submit service requests and eligible independent firms to review requests, submit offers and manage selected jobs.
Unless GetServio expressly states otherwise for a specific service, GetServio is not the firm performing the requested work and is not a party to the underlying service agreement ultimately formed between a customer and a selected firm.
2. Eligibility and accurate information
Users must provide accurate information where information is required for the service and must not impersonate another person or business. Firms are responsible for maintaining accurate profile, contact, service-area and service information. A person creating or using a firm account must be authorised to act for that firm.
3. Requests, offers, matching and selection
Customers may submit service requests as guests, without creating an account or logging in. Each request can receive up to three offers from eligible independent firms, subject to platform rules, availability and applicable market restrictions. Submitting a request does not guarantee that offers will be received. Submitting an offer does not guarantee selection or completion of a job.
Eligible service requests are made available to firms primarily according to the applicable market and the firm’s registered service scope, including country, city, category and subcategory. Within eligible open requests, urgent requests may be displayed before non-urgent requests and more recent requests before older requests. GetServio may adjust matching or display logic for operational, security, anti-abuse, legal or product reasons and will provide additional transparency where required by applicable law.
4. Firm responsibilities
Each firm is independently responsible for the services it offers and performs, including workmanship, pricing, qualifications, permits, licences, insurance, taxes and compliance with applicable law.
Firms must not use GetServio to mislead customers, bypass platform security, misuse personal data or engage in unlawful or abusive conduct. Customer information obtained through GetServio may be used only to evaluate, arrange, perform, support or lawfully document the relevant service and must not be sold, scraped or used for unrelated marketing.
5. Payments, access fees and contact unlock
GetServio may operate market-specific access fees for independent firms. Where real-money payments and the applicable access fee are explicitly enabled for the relevant market, the fee may become payable after a customer selects a firm’s offer and before private customer contact details are unlocked. The applicable amount, currency, taxes or other charges, and applicable cancellation, refund or credit terms will be shown to the firm before payment.
Payment functionality and commercial features may differ by market. Test or simulated payment flows do not create real-money payment obligations. Real-money charges apply only where GetServio has expressly enabled them for the relevant market.
When real-money payments are disabled, the selected firm can access the customer's private contact details without an access-fee payment or payment deadline for that unlock. Where real-money access fees are enabled, applicable market-specific commercial terms or a fee schedule will describe the charging event and payment conditions.
6. Country-scoped operation
Country, city, currency, language, service availability, categories and firm access may differ by market. GetServio may enable, disable or modify country, city, category or feature availability for security, legal, operational, maintenance or market reasons.
7. Prohibited use
Users must not submit unlawful, fraudulent, deceptive, threatening or abusive content; attempt unauthorised access; evade technical controls or rate limits; interfere with the platform; scrape protected data; or misuse another person’s contact or identity information.
Users must not attempt to bypass contact, identity, security, eligibility or, where applicable, payment-before-contact controls, including by placing concealed or encoded phone numbers, email addresses, links, social handles, QR codes or equivalent contact information in requests, offers, images or other fields.
GetServio may restrict access, remove content or suspend an account where reasonably necessary to protect users, the platform or legal compliance.
8. Photos and submitted content
Users must only upload photographs, text and other content that they are entitled to submit and that is relevant to the requested service. Users retain their rights in submitted content.
Users grant GetServio a limited, non-exclusive right to host, store, process, reproduce and display submitted content only to the extent reasonably necessary to operate, secure, support and improve the relevant request, offer, support and dispute-handling functions, subject to the Privacy Policy and applicable law.
9. Service availability
GetServio may use maintenance, incident and read-only operating modes when necessary. Features may therefore be temporarily unavailable or restricted. Online services may experience interruptions, delays or errors; GetServio uses operational controls intended to maintain and restore service.
10. Third-party infrastructure
GetServio relies on third-party infrastructure and platform services for functions such as hosting, authentication, storage, notifications and application distribution. Their availability may affect GetServio functionality.
11. Consumer rights and liability
Nothing in these Terms limits mandatory consumer rights or excludes liability that cannot lawfully be limited or excluded.
To the extent permitted by applicable law, GetServio is not responsible for an independent firm’s performance of the underlying service, while remaining responsible for GetServio’s own obligations under applicable law.
12. Suspension, termination, review and account deletion
Access may be suspended or terminated where reasonably necessary because of misuse, security risk, fraud, legal requirements or material violation of these Terms. Where required by applicable law and where doing so would not compromise security, fraud prevention or a legal obligation, GetServio will provide appropriate information about the reason for a material account restriction.
Users may contact Support to request review of an account restriction or other platform action. GetServio may request relevant information and may maintain, modify or reverse the action after review. Firm users may request deletion of their account through Support. Deleting a firm profile is not the same as deleting the full account. Certain information may be retained only where permitted or required as described in the Privacy Policy.
13. Changes and applicable market terms
These Terms may be updated when GetServio services, commercial rules, operating structure or legal requirements change. Material changes will be communicated in advance where required by applicable law.
Mandatory local law and any market-specific legal notice, commercial terms or fee schedule apply where required for the relevant market.
14. Official contact channels
Legal notices and Terms-related enquiries may be sent to legal@getservio.net.
Platform-use support may be sent to support@getservio.app, and formal marketplace complaints may be sent to complaints@getservio.app.