Last updated: 12 October 2026.
1. Information we process
Depending on the feature used, GetServio may process account and authentication information, email address, phone number, contact name, firm profile and service information, service addresses and postal codes, request details, offer and support messages, submitted photographs, country and city selections, limited device information and notification tokens. For privacy-minimised operational traffic measurement, GetServio may also process page paths, approximate country, city and region, device/browser/operating-system information, referrer or campaign information, and pseudonymous visitor or session identifiers. Raw IP addresses are not retained in the GetServio traffic analytics tables.
Some information is required to provide a requested function, such as creating a service request, operating a firm account, submitting an offer, supporting account security or enabling contact after the applicable marketplace step has been completed.
2. Why we use information
We process information to provide and secure GetServio, authenticate accounts, create and manage service requests, match eligible requests with firms, enable offers and selections, operate contact-unlock flows, provide support and notifications, prevent fraud and abuse, investigate incidents, maintain audit records and meet legal obligations.
3. Legal bases
Where data-protection law applies, processing may rely on performance of a contract or steps requested before entering a contract, compliance with legal obligations, legitimate interests such as security, fraud prevention and service operation, or consent where consent is required. Where processing relies on consent, consent may be withdrawn subject to applicable law.
4. Service providers and subprocessors
GetServio may use third-party providers for functions such as authentication, database infrastructure, storage, hosting, server-side functions, application distribution, notifications, security and operational support. Providers receive information only as reasonably necessary for the relevant service and are subject to applicable contractual and legal safeguards.
5. Location, camera and photographs
GetServio asks for device location permission to verify the country by GPS for the location-based service flow. The verified country is locked for the session; a city may be selected manually within that country. Follow the device permission prompt to allow location access. Camera or photo-library access is requested when a user chooses to add photographs or use the relevant feature.
6. Notifications and device information
Where notifications are enabled, GetServio may process a notification token and limited device or application information needed to deliver and manage notifications. GetServio does not use this information for third-party behavioural advertising unless a separate notice and any required consent are provided.
7. Matching, ordering and operational telemetry
GetServio may use country, city, category, subcategory, request status, urgency and creation time to determine which eligible service requests are available to a firm and how open requests are ordered. These operational rules support marketplace routing and do not by themselves create a guarantee that a firm will receive or win a job.
Operational telemetry is designed to minimise unnecessary personal identifiers. Where reasonably possible, raw email addresses, phone numbers, full addresses, precise location values and notification tokens are excluded from routine product telemetry.
8. Contact data and access controls
Private customer contact information, including email address, phone number and full service-address details, is not made available to ordinary open-request views. Private contact information is made available only to the selected authorised firm. Where real-money payments and the applicable contact access fee are explicitly enabled for the market, the applicable verified payment step must first be completed. When real-money payments are disabled, selection enables contact without payment.
9. Retention and deletion
Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected, including service operation, security, fraud prevention, support, dispute handling and legal obligations. Security, audit, transaction-state or compliance records may be retained for longer where permitted or required by law.
Privacy-minimised traffic events have a retention period of approximately 400 days. Pseudonymous visitor records are removed when they fall outside that retention window and are no longer referenced by retained events.
Account deletion removes or anonymises information where appropriate, subject to lawful retention obligations and technical integrity requirements.
10. Account deletion
Deleting a firm profile through the available profile controls leaves the authentication account in place. Full account deletion can be requested through GetServio Support. Guest customers do not have an account or login; they can request erasure of their personal data through the privacy contact or Support. More information is available at getservio.net/account-deletion. GetServio may need to verify identity before completing a deletion request.
11. Security
GetServio uses technical and organisational safeguards appropriate to the service, including access controls, role-based administration, row-level access controls, country-scoped data rules, restricted storage, server-side gateways, rate limiting, audit logging, monitoring and backup or recovery procedures.
No online service can guarantee absolute security. GetServio reviews and improves safeguards as the platform and risk environment evolve. Security reports may be sent to security@getservio.app.
12. Your privacy rights
Depending on applicable law, individuals may have rights of access, correction, deletion, restriction, objection, portability and withdrawal of consent, as well as the right to complain to a competent data-protection authority.
Privacy and data-protection requests may be sent directly to privacy@getservio.net. Platform-support questions may also be submitted to support@getservio.app.
13. International processing and transfers
GetServio and its service providers may process information in more than one jurisdiction. Where applicable law requires safeguards for an international transfer, GetServio uses an available lawful transfer mechanism and appropriate contractual or organisational protections.
14. Controller identity and contact
GetServio is the service and brand name used across the platform. The identity and contact details of the legal operator and data controller for a commercially launched market will be stated in the applicable market legal notice or other legally required disclosure.
Until such market-specific legal details are published, privacy requests may be submitted to privacy@getservio.net. This section does not substitute for any controller-identification information that applicable law requires before or at the time personal data is collected.
15. Changes
This Privacy Policy may be updated when GetServio services, data practices, operating structure or legal requirements change. Material changes will be communicated where required by applicable law.