Account deletion

1. Firm profile and account deletion

The available firm-profile deletion control deletes the firm profile and leaves the authentication account in place. For full account deletion, request help through GetServio Support.

Use the existing Support process to request full account deletion.

2. Request account deletion through Support

Request full account deletion through GetServio Support, including when you cannot access your account. Use the email address associated with the account so the request can be verified.

Direct platform support: support@getservio.app.

3. Guest customers and privacy requests

Guest customers use GetServio without an account or login. To request erasure of guest-customer personal data, contact GetServio Support or send a privacy request to privacy@getservio.net.

4. What happens to your data

The scope of a deletion request is checked through Support. Account deletion and guest-data erasure remove or anonymise the relevant personal data, subject to lawful retention and technical integrity requirements. Deleting only a firm profile does not delete the authentication account.

Service-request or audit records may be retained in anonymized or restricted form where necessary for platform integrity, security, fraud prevention, legal obligations or dispute handling. Personal contact details and service-address information are removed or anonymized where retention of the underlying operational record is required.

5. Identity verification and lawful retention

GetServio may request reasonable identity verification before acting on a deletion request. Information is retained after deletion only where permitted or required for security, fraud prevention, audit integrity, legal obligations or dispute handling, consistent with the Privacy Policy.